Thank you for choosing Velvet Upholstery for your furniture and upholstery needs. Please read the following information regarding our shipping and delivery policies:
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Shipping Methods:
We offer several shipping methods to accommodate your preferences and requirements:
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Standard Shipping: Our standard shipping option typically delivers within 7-10 business days after the order has been processed.
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Expedited Shipping: For faster delivery, we offer expedited shipping options with delivery within 3-4 business days after the order has been processed and shipped. Additional charges may apply for expedited shipping.
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In-Store Pickup: If you prefer, you can choose the in-store pickup option. Once your order is ready, you can pick it up at our store location during our business hours.
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Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order.
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Order Processing:
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Orders are typically processed within 7 business days after payment confirmation, excluding weekends and holidays.
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You will receive an email notification once your order has been delivered. Please ensure that your email address is entered correctly during the checkout process to receive these notifications.
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Delivery Times:
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Delivery times vary depending on the shipping method selected and the destination of your order.
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While we make every effort to deliver your order within the estimated timeframe, please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.
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Delivery Requirements:
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Someone must be present at the delivery address to accept and sign for the package upon delivery. If no one is available, the carrier may leave a delivery notification with instructions on how to reschedule delivery or retrieve the package.
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Please inspect your package carefully upon delivery and report any damages or discrepancies to us within 1-2 days of receipt.
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International Shipping:
- We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
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Returns and Exchanges:
- For information regarding returns and exchanges, please refer to our Return Policy.
If you have any questions or need further assistance regarding shipping and delivery, please don’t hesitate to reach us using the contact us page..
Thank you for choosing Velvet Upholstery. We appreciate your business!