Welcome to Velvet Upholstery! We’re dedicated to providing exceptional customer service and assistance. Please review the following information regarding our customer service policies:
Contact Information:
Customer Service Hours: Our customer service team is available to assist you during our business hours, which are Monday – Friday 8:45 AM – 7:00 PM and Saturday 1:00 PM – 6:00 PM.
Contact Methods: You can reach our customer service team via email at info@velvetupholstery.eu or by phone at (+357) 95761907. We strive to respond to all inquiries promptly within 2 business days.
Order Inquiries:
- If you have any questions or concerns regarding your order, including order status, tracking information, or product inquiries, please don’t hesitate to contact our customer service team. Please have your order number ready for faster assistance.
Product Assistance:
- Our knowledgeable customer service representatives are available to provide assistance with product selection, sizing, specifications, and other inquiries to ensure you find the perfect furniture and upholstery solutions for your needs.
Returns and Exchanges:
- For information regarding our return and exchange policies, including eligibility criteria, return procedures, and refund processing, please refer to our Privacy Policy.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work swiftly to resolve the issue and arrange for a replacement or refund as necessary.
Feedback and Suggestions:
- We value your feedback and suggestions! If you have any comments, suggestions for improvement, or general feedback regarding our products or services, please let us know. Your input helps us enhance the customer experience.
Complaint Resolution:
- If you have a complaint or issue that has not been resolved to your satisfaction, please escalate the matter to our customer service management team. We are committed to addressing and resolving customer concerns in a fair and timely manner.
Privacy and Confidentiality:
- Your privacy and confidentiality are important to us. Any information you provide to our customer service team will be handled in accordance with our Privacy Policy to ensure the security and protection of your personal information.
Accessibility Accommodations:
- We are committed to providing accessible customer service to all individuals, including those with disabilities. If you require any accommodations or assistance accessing our products or services, please let us know, and we will do our best to accommodate your needs.
If you require assistance or have any questions, please don’t hesitate to contact our customer service team. Thank you for choosing Velvet Upholstery. We look forward to serving you!