Returns & Refunds

Thank you for shopping at Velvet Upholstery. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns & Refunds Policy below:

  1. Eligibility:

    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

    • Custom-made furniture and upholstery are exempt from being returned unless they arrive damaged or defective.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team within 15 days of receiving your order to request a return.

    • You can contact us by email at info@velvetupholstery.eu or by phone at (+357) 95761907. Please provide your order number and reason for the return when contacting us.

  3. Return Shipping:

    • You are responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.

    • We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is delivered safely and can be tracked in transit.

  4. Refund Processing:

    • Once your return is received and inspected, we will notify you of the status of your refund.

    • If the return is approved, we will process a refund to your original method of payment within 5 business days. Please note that refunds may take some time to reflect in your account depending on your financial institution’s processing times.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, including arranging for a replacement or refund as necessary.

  6. Exchanges:

    • We do not offer exchanges at this time. If you would like to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

  7. Non-Returnable Items:

    • Certain items are non-returnable, including custom-made furniture and upholstery unless they are damaged or defective upon arrival.

  8. Exceptions:

    • Our returns policy does not affect your statutory rights. In certain circumstances, you may be entitled to additional rights under applicable consumer protection laws.

If you have any questions or require further assistance regarding returns, please don’t hesitate to contact our customer service team. Thank you for shopping at Velvet Upholstery.